Orders & Return Policy
We offer FREE SHIPPING on all orders over $75 purchased within the U.S. For orders under $75 we charge a flat $10 shipping fee. Your package will ship using United States Postal Service. We do not offer International Shipping at this time.
U.S. POSTAL SERVICE PRIORITY MAIL SHIPPING.
All Mail shipments will take approximately 1-2 business days to ship out. We do not process or ship orders on weekends or holidays.
LOST OR STOLEN PACKAGES
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame. We are not responsible for lost or stolen shipments when incorrect addresses are provided by the customer. Any packages returned to us as undeliverable will be re-shipped at customer expense. We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to provide to the U.S. Postal Service to file a claim. We will work with customers to replace packages after sending us a copy of their filed police report.
We try our hardest to make your shopping experience the best possible. With that said, we understand that returning items that don't work for you as well as you'd hope will happen, so we want to make sure our return policy is easy to follow as possible!
When returning an item, please take note of the following as we remain firm on our return policy with all of our customers.
- Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
- Returns must be postmarked within 10 (10) days of the date you receive your shipment. No exceptions. Any returns postmarked after 10 days of the date you receive will be rejected, and you will be required to pay a reshipping fee to receive your merchandise back.
- CLEARANCE AND ACCESSORIES SALES ARE FINAL AND ARE NON-RETURNABLE. WE ENFORCE THIS POLICY STRICTLY AND STORE CREDIT WILL NOT BE GIVEN FOR RETURNED ITEMS MARKED ACCESSORIES, CLEARANCE OR SALE ITEMS.
Returns must be received in original, unused condition with tags ATTACHED and a copy of or the original invoice or return form included. Returns received without supporting documentation will be delayed in receiving store credit.
DEFECTIVE OR DAMAGED MERCHANDISE
Please inspect your order immediately upon receipt. If you believe you have received defective or damaged merchandise, you MUST contact us within 3 days of receipt. No exceptions. If we do not receive notification that you have received a damaged item in 3 days, the return will be rejected for any store credit or refund.
Store credit is issued on the date we receive your returned item(s) from you. You are notified via email that store credit has been issued, along with instructions on how to redeem it. It will be issued in a form of a GIFT CARD that will never expire.